All ALPENHEAT products can be shipped worldwide.
We ship our products with the carriers DHL, GLS or by Post.
However for Switzerland please go to the webshop www.alpenheat.ch, for North America to www.alpenheatna.com and for Russia to www.alpenheat.ru to order.
As of 01.01.2019 deliveries to Switzerland from Austria are no longer possible, due to new legal regulations for mail order business in Switzerland. For purchasing options in Switzerland, please use our Swiss shop www.alpenheat.ch or contact our Swiss general importer: Tel: 079 628 86 48, email: firstname.lastname@example.org.
2. Shipping Costs:
- Austria: GLS
orders exceeding 75 EUR are shipped free of charge
- EU Zone 1(i): GLS
orders exceeding 100 EUR are shipped free of charge
- EU Zone 2(ii): GLS
orders exceeding 250 EUR are shipped free of charge
- EU Zone 3(iii): GLS
29 EUR plus the respective statutory tax
- EU Zone 4(iv): DHL
60 EUR plus the respective statutory tax
- Europe Zone 1(v): DHL
75 EUR per order
- Europe Zone 2(vi): DHL
89 EUR per order
- USA, Canada: DHL
100 EUR per order
- Australia + New Zealand: DHL
150 EUR per order
- other countries: DHL
150 EUR per order
(i) BE, BG, CZ, DE, DK, FR, HR, HU, IT, LU, NL, PL, RO, SI, SK
3. Exchange and Returns:
Goods can be exchanged or returned within 14 days after receipt of the shipment.
Return shipping costs are paid by the customer, ALPENHEAT will not accept any unpaid postage deliveries.
Shipments from non-EU countries must be sent to us DDP (Delivered Duty Paid). We will refuse to accept the delivery of parcels that do not meet these requirements.
Please note that only products which are unused, in the original packaging and without any signs of wear, can be exchanged or refunded.
If the goods have been used and show signs of wear which make the goods unsellable, no refund will be given.
If the goods are soiled, the cleaning costs are to be paid by the customer and will be deducted from the original amount when the money is refunded.
Instructions and documents for exchange or returns:
4. Defect Goods:
Instructions and documents for complaints:
- Credit Card:
We accept VISA, MASTERCARD, EUROCARD, DINERS CLUB or AMERICAN EXPRESS.
Our online shop uses coding technology and safe servers, in order to protect the privacy of all users (SSL).
- Bank transfer using SOFORT banking www.sofort.com available through most of the main banks in Germany, Switzerland, Austria, Belgium, Italy, France, Spain, Poland, Hungary , Czech Republic, Slovakia, the Netherlands and UK.
- Klarna purchase on account: Austria, Germany, Belgium, Denmark, Finland, Italy, Norway, the Netherlands, Spain, Sweden and UK.
- Klarna installment payments: Austria, Germany, Belgium, Denmark, Finland, Italy, Norway, Netherlands, Spain, Sweden and UK.
- Klarna immediate transfer: Austria, Germany, Belgium, Denmark, Finland, Italy, Norway, Netherlands, Spain, Sweden and UK.
6. Contact Addresses:
Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A-8071 Hausmannstätten, AUSTRIA
Address for returns:
Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A- 8071 Hausmannstätten, AUSTRIA
|Telephone number for enquiries (order status):||+43 3135 82396|
|Telephone number for returns:||+43 3135 82396|
|Fax No.:||+43 316 231123 9829|