Shipping & Returns - ALPENHEAT Produktions- u. Handels GmbH

1. Delivery:

All ALPENHEAT products can be shipped worldwide.
We ship our products with the carriers DHL, GLS or by Austrian postal service.
Delivery to parcel boxes or P.O. boxes is not possible.
For Switzerland please go to the webshop www.alpenheat.ch and for Russia to www.alpenheat.ru to order.
As of 01.01.2019 deliveries to Switzerland from Austria are no longer possible, due to new legal regulations for mail order business in Switzerland. For purchasing options in Switzerland, please use our Swiss shop www.alpenheat.ch or contact our Swiss general importer: Tel: 079 628 86 48, email: info@secondwind.ch.

2. Shipping Costs:

- Austria: GLS	orders exceeding 75 EUR are shipped free of charge orders up to a value of 75 EUR: 9,95 EUR per order
- EU Zone 1⁽ⁱ⁾: GLS	orders exceeding 100 EUR are shipped free of charge orders up to a value of 100 EUR: 14,95 EUR plus the respective statutory tax
- EU Zone 2⁽ⁱⁱ⁾: GLS	orders exceeding 250 EUR are shipped free of charge orders up to a value of 250 EUR: 19,95 EUR plus the respective statutory tax
- EU Zone 3⁽ⁱⁱⁱ⁾: GLS	29 EUR plus the respective statutory tax
- EU Zone 4^(iv): DHL	60 EUR plus the respective statutory tax
- Europe Zone 1^(v): DHL	75 EUR per order
- Europe Zone 2^(vi): DHL	89 EUR per order
- USA, Canada: DHL	100 EUR per order
- Australia + New Zealand: DHL	150 EUR per order
- other countries: DHL	150 EUR per order

⁽ⁱ⁾BE, BG, CZ, DE, DK, FR, HR, HU, IT, LU, NL, PL, RO, SI, SK
⁽ⁱⁱ⁾FI, ES, SE, PT
⁽ⁱⁱⁱ⁾IE, EE, LV, LT
^(iv)EL, MT, CY
^(v)GB, NO
^(vi)AL, BA, FO, IS, LI, MC, ME, MK, RS, TR, XK, ……

3. Exchange and Returns:

Goods can be exchanged or returned within 14 days after receipt of the shipment.
Return shipping costs are paid by the customer, ALPENHEAT will not accept any unpaid postage deliveries.
Shipments from non-EU countries must be sent to us DDP (Delivered Duty Paid). We will refuse to accept the delivery of parcels that do not meet these requirements.
Please note that only products which are unused, in the original packaging and without any signs of wear, can be exchanged or refunded.
If the goods have been used and show signs of wear which make the goods unsellable, no refund will be given.
If the goods are soiled, the cleaning costs are to be paid by the customer and will be deducted from the original amount when the money is refunded.

Telephone number for enquiries (order status):	+43 3135 82396
Telephone number for returns:	+43 3135 82396
Fax No.:	+43 316 231123 9829
E-Mail:	office.eu@alpenheat.com