> > Shipping & Returns

1. Delivery:

All ALPENHEAT products can be shipped worldwide.
We ship our products with the carriers DHL, GLS or by Austrian postal service.
Delivery to parcel boxes or P.O. boxes is not possible.
For Switzerland please go to the webshop www.alpenheat.ch and for Russia to www.alpenheat.ru to order.
As of 01.01.2019 deliveries to Switzerland from Austria are no longer possible, due to new legal regulations for mail order business in Switzerland. For purchasing options in Switzerland, please use our Swiss shop www.alpenheat.ch or contact our Swiss general importer: Tel: 079 628 86 48, email: info@secondwind.ch.

2. Shipping Costs:

    - Austria: GLS

orders exceeding 75 EUR are shipped free of charge
orders up to a value of 75 EUR: 9,95 EUR per order

    - EU Zone 1(i): GLS

orders exceeding 100 EUR are shipped free of charge
orders up to a value of 100 EUR: 14,95 EUR plus the respective statutory tax

    - EU Zone 2(ii): GLS

orders exceeding 250 EUR are shipped free of charge
orders up to a value of 250 EUR: 19,95 EUR plus the respective statutory tax

    - EU Zone 3(iii): GLS

29 EUR plus the respective statutory tax

    - EU Zone 4(iv): DHL

60 EUR plus the respective statutory tax

    - Europe Zone 1(v): DHL

75 EUR per order

    - Europe Zone 2(vi): DHL

89 EUR per order

    - USA, Canada: DHL

100 EUR per order

    - Australia + New Zealand: DHL

150 EUR per order

    - other countries: DHL

150 EUR per order

(i)  BE, BG, CZ, DE, DK, FR, HR, HU, IT, LU, NL, PL, RO, SI, SK
(ii) FI, ES, SE, PT
(iii) IE, EE, LV, LT
(iv) EL, MT, CY
(v) GB, NO
(vi) AL, BA, FO, IS, LI, MC, ME, MK, RS, TR, XK, ……



3. Exchange and Returns: 

Goods can be exchanged or returned within 14 days after receipt of the shipment. 
Return shipping costs are paid by the customer, ALPENHEAT will not accept any unpaid postage deliveries.
Shipments from non-EU countries must be sent to us DDP (Delivered Duty Paid). We will refuse to accept the delivery of parcels that do not meet these requirements.
Please note that only products which are unused, in the original packaging and without any signs of wear, can be exchanged or refunded.
Orders placed in December can be exchanged up to 7 days after Christmas. Returns are not possible.
If the goods have been used and show signs of wear which make the goods unsellable, no refund will be given.
If the goods are soiled, the cleaning costs are to be paid by the customer and will be deducted from the original amount when the money is refunded.

Instructions and documents for exchange or returns:
RETURNS-EXCHANGE.PDF 

4. Defect Goods:
Instructions and documents for complaints:
RETURNS-COMPLAINT.PDF 

5. Payment:

  • Credit Card: 
    We accept VISA, MASTERCARD, EUROCARD, DINERS CLUB or AMERICAN EXPRESS. 
    Our online shop uses coding technology and safe servers, in order to protect the privacy of all users (SSL).
  • Paypal
  • Bank transfer using SOFORT banking www.sofort.com available through most of the main banks in Germany, Switzerland, Austria, Belgium, Italy, France, Spain, Poland, Hungary , Czech Republic, Slovakia, the Netherlands and UK.
  • Klarna purchase on account: Austria, Germany, Belgium, Denmark, Finland, Italy, Norway, the Netherlands, Spain, Sweden and UK.
  • Klarna installment payments: Austria, Germany, Belgium, Denmark, Finland, Italy, Norway, Netherlands, Spain, Sweden and UK.
  • Klarna immediate transfer: Austria, Germany, Belgium, Denmark, Finland, Italy, Norway, Netherlands, Spain, Sweden and UK.

6. Contact Addresses:

    Online shop: 
    Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A-8071 Hausmannstätten, AUSTRIA 

   Address for returns: 
   Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A- 8071 Hausmannstätten, AUSTRIA

  

Telephone number for enquiries (order status):+43 3135 82396
Telephone number for returns:+43 3135 82396
Fax No.:+43 316 231123 9829
E-Mail:office.eu@alpenheat.com