1. Delivery:
 All ALPENHEAT products can be shipped world-wide. All items are shipped solely with the carriers DPD, GLS or by Post.

2. Shipping Costs:

    - Austria:orders exceeding 50 EUR are shipped free of charge
orders up to a value of 50 EUR: 7,95 EUR per order
    - EU:orders exceeding 75 EUR are shipped free of charge
orders up to a value of 75 EUR: 15 EUR per order
    - Rest of Europe:orders exceeding 200 EUR are shipped free of charge
orders up to a value of 200 EUR: 30 EUR per order
    - USA, Canada:orders exceeding 750 EUR are shipped free of charge
orders up to a value of 750 EUR: 100 EUR per order
    - other countries:orders exceeding 1.000 EUR are shipped free of charge
orders up to a value of 1.000 EUR: 150 EUR per order


3. Returns: 
    Goods can be returned or exchanged within 14 days after receipt of the shipment. 
    In case of return shipments, please contact our customer service team regarding the return conditions: Tel +43 3135 82396.
    Return shipping costs are paid by the customer, ALPENHEAT will not accept any unpaid postage deliveries.

4. Defect Goods:
    Any article which is defect on receipt, please contact our customer service team, Tel +43 3135 82396.
    Shipping costs are paid by the customer, ALPENHEAT will not accept any unpaid postage deliveries.

5. Payment:

  • Credit Card: 
    We accept VISA, MASTERCARD, EUROCARD, DINERS CLUB or AMERICAN EXPRESS. 
    Our online shop uses coding technology and safe servers, in order to protect the   privacyof all users (SSL).
  • Paypal
  • EPS online banking only within Austria
  • Payment upon receipt of invoice within Austria, Denmark, Finland, Germany, Netherlands, Norway and Sweden: 6 EUR surcharge
  • Bank transfer using SOFORT banking www.sofort.com available through most of the main banks in Germany, Switzerland, Austria, Belgium, Italy, France, Spain, Poland, Hungary , Czech Republic, Slovakia, the Netherlands and UK.

6. Contact Addresses:

    Online shop: 
    Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A-8071 Hausmannstätten, AUSTRIA 

   Address for returns: 
   Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A- 8071 Hausmannstätten, AUSTRIA

  

Telephone number for enquiries (order status):+43 3135 82396
Telephone number for returns:+43 3135 82396
Fax No.:+43 316 231123 9829
E-Mail:office.eu@alpenheat.com