1. Delivery:
All ALPENHEAT products can be shipped world-wide. All items are shipped solely with the carriers DPD, GLS or by Post.
2. Shipping Costs:
| - Austria: | orders exceeding 50 EUR are shipped free of charge orders up to a value of 50 EUR: 7,95 EUR per order |
| - EU: | orders exceeding 75 EUR are shipped free of charge orders up to a value of 75 EUR: 15 EUR per order |
| - Rest of Europe: | orders exceeding 200 EUR are shipped free of charge orders up to a value of 200 EUR: 30 EUR per order |
| - USA, Canada: | orders exceeding 750 EUR are shipped free of charge orders up to a value of 750 EUR: 100 EUR per order |
| - other countries: | orders exceeding 1.000 EUR are shipped free of charge orders up to a value of 1.000 EUR: 150 EUR per order |
3. Returns:
Goods can be returned or exchanged within 14 days after receipt of the shipment.
In case of return shipments, please contact our customer service team regarding the return conditions: Tel +43 3135 82396.
Return shipping costs are paid by the customer, ALPENHEAT will not accept any unpaid postage deliveries.
4. Defect Goods:
Any article which is defect on receipt, please contact our customer service team, Tel +43 3135 82396.
Shipping costs are paid by the customer, ALPENHEAT will not accept any unpaid postage deliveries.
5. Payment:
- Credit Card:
We accept VISA, MASTERCARD, EUROCARD, DINERS CLUB or AMERICAN EXPRESS.
Our online shop uses coding technology and safe servers, in order to protect the privacyof all users (SSL). - Paypal
- EPS online banking only within Austria
- Payment upon receipt of invoice within Austria, Denmark, Finland, Germany, Netherlands, Norway and Sweden: 6 EUR surcharge
- Bank transfer using SOFORT banking www.sofort.com available through most of the main banks in Germany, Switzerland, Austria, Belgium, Italy, France, Spain, Poland, Hungary , Czech Republic, Slovakia, the Netherlands and UK.
6. Contact Addresses:
Online shop:
Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A-8071 Hausmannstätten, AUSTRIA
Address for returns:
Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A- 8071 Hausmannstätten, AUSTRIA
| Telephone number for enquiries (order status): | +43 3135 82396 |
| Telephone number for returns: | +43 3135 82396 |
| Fax No.: | +43 316 231123 9829 |
| E-Mail: | office.eu@alpenheat.com |