> > Shipping & Returns

1. Delivery:

All ALPENHEAT products can be shipped worldwide, except to Switzerland.
We ship our products with the carriers DHL, GLS or by Post.
As of 01.01.2019 deliveries to Switzerland are no longer possible, due to new legal regulations for mail order business in Switzerland.
For purchasing options in Switzerland, please use our Swiss shop www.alpenheat.ch or contact our Swiss general importer: Tel: 079 628 86 48,  e-mail: info@secondwind.ch

2. Shipping Costs:

    - Austria: GLS

orders exceeding 50 EUR are shipped free of charge
orders up to a value of 50 EUR: 7,95 EUR per order

    - EU Zone 1(i): GLS

orders exceeding 75 EUR are shipped free of charge
orders up to a value of 75 EUR: 12,50 EUR plus the respective statutory tax

    - EU Zone 2(ii): GLS

orders exceeding 200 EUR are shipped free of charge
orders up to a value of 200 EUR: 12,50 EUR plus the respective statutory tax

    - EU Zone 3(iii): GLS

25 EUR plus the respective statutory tax

    - EU Zone 4(iv): DHL

58,34 EUR plus the respective statutory tax

    - Europe Zone 1(v): DHL

50 EUR per order

    - Europe Zone 2(vi): DHL

70 EUR per order

    - USA, Canada: DHL

100 EUR per order

    - Australia + New Zealand: DHL

100 EUR per order

    - other countries: DHL

150 EUR per order


(i)  BE, BG, CZ, DE, DK, FR, HR, HU, IT, LU, NL, PL, RO, SI, SK
(ii) FI, ES, SE, PT
(iii) IE, EE, LV, LT
(iv) EL, MT, CY
(v) GB, NO
(vi) AL, BA, FO, IS, LI, MC, ME, MK, RS, TR, XK, ……


3. Exchange and Returns:

Goods can be exchanged or returned within 14 days after receipt of the shipment. 
Return shipping costs are paid by the customer, ALPENHEAT will not accept any unpaid postage deliveries.
Please note that only products which are unused, in the original packaging and without any signs of wear, can be exchanged or refunded.
Instructions and documents for exchange or returns:
https://alpenheat.com/instruction/Returns/Exchange_and_Returns.pdf 

4. Defect Goods:
Instructions and documents for complaints:
https://alpenheat.com/instruction/Complaints/Returns.pdf 

5. Payment:

  • Credit Card: 
    We accept VISA, MASTERCARD, EUROCARD, DINERS CLUB or AMERICAN EXPRESS. 
    Our online shop uses coding technology and safe servers, in order to protect the privacy of all users (SSL).
  • Paypal
  • Bank transfer using SOFORT banking www.sofort.com available through most of the main banks in Germany, Switzerland, Austria, Belgium, Italy, France, Spain, Poland, Hungary , Czech Republic, Slovakia, the Netherlands and UK.
  • Klarna purchase on account: Austria, Germany, Belgium, Denmark, Finland, Italy, Norway, the Netherlands, Spain, Sweden and UK.
  • Klarna installment payments: Austria, Germany, Belgium, Denmark, Finland, Italy, Norway, Netherlands, Spain, Sweden and UK.
  • Klarna immediate transfer: Austria, Germany, Belgium, Denmark, Finland, Italy, Norway, Netherlands, Spain, Sweden and UK.

6. Contact Addresses:

    Online shop: 
    Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A-8071 Hausmannstätten, AUSTRIA 

   Address for returns: 
   Alpenheat Produktions- u. Handels GmbH, Kirchweg 1/3, A- 8071 Hausmannstätten, AUSTRIA

  

Telephone number for enquiries (order status):+43 3135 82396
Telephone number for returns:+43 3135 82396
Fax No.:+43 316 231123 9829
E-Mail:office.eu@alpenheat.com