The prices shown for goods on ALPENHEAT’s online shop are inclusive of the Austrian VAT (value added tax).
Orders that are charged and sent to other EU countries will be charged the statutory VAT rate of the respective recipient country. After creating a user account or when placing the order, the price can change according to the currently valid VAT rate.
Goods sold by ALPENHEAT that are sent to addresses outside of the European Union will not be charged VAT, however, these goods might be subject to country specific import duties and taxes. For further information regarding shipments outside the EU, see the customs information.
The customs papers for parcels shipped to non-EU countries show the value of the articles according to the type of product. ALPENHEAT reserves the right to provide this information to customs if they are legally obligated to or in order to simplify customs clearance for its customers. Customs can open parcels, ALPENHEAT has no control over this.
Applicable import duties and taxes are levied when the parcel reaches your country. Any additional charges for customs clearance must be borne by you; ALPENHEAT has no control over these charges and cannot estimate what they might be. Custom policies vary widely from country to country, so you should contact your local customs office for further information. As the importer you must comply with all laws and regulations of the country in which you are receiving the goods.